Exercising good communication skills are key to unlocking civility in the new experience economy.

Yes, your words matter and how you communicate with your clients can be the key to a successful future. Use empathy, thoughtfulness and kindness in your business interactions and think before you speak.

Learning how to become better communicators and better listeners will help us enter this new age of the experience economy and walk, talk and grow with civility as our foundation.

Civility is crucial to all our interactions, from face-to-face to the ever-changing global digital frontier

Since the age of Socrates, social interaction has been continually scrutinized, leading to a constant change in guidelines and rules for social conduct. As a result, societal parameters do exist surrounding how society defines proper behaviors.

As economies change, so do communication skills. From these changes, a need arises for new ways to incorporate a healthy social compass into our lives.

Trust is a factor in all communications, and civility reflects back to understanding and respecting our differences.

Listen with intent to learn

Use empathy, thoughtfulness and kindness in your interactions and think before you speak. A kind word is long remembered.