In business, trust is crucial. As a society, we recognize that services may vary, as the same person may not provide the service each time, and therefore, there will be qualitative differences with each service. This variation of service and varying expectations without clear communication can lead to acts of incivility.

Human interaction without clearly stated scope of service can create moments of tension and less positive results.

People may get mad at the person they purchase the service from if the service does not meet their personal standard.

So scope it out, and don’t shout it out!