Bureaucracies, I've suggested, are not themselves forms of stupidity so much as they are ways of organizing stupidity--of managing relationships that are already characterized by extremely unequal structures of imagination, which exist because of the existence of structural violence.

The most profound legacy of the dominance of bureaucratic forms of organization over the last two hundred years is that it has made this intuitive division between rational, technical means and the ultimately irrational ends to which they are put seem like common sense.

As a result, amongst working-class Americans, government is now generally seen as being made up of two sorts of people: "politicians," who are blustering crooks and liars but can at least occasionally be voted out of office, and "bureaucrats," who are condescending elitists almost impossible to uproot.

The final victory over the Soviet Union did not really lead to the domination of "the market." More than anything, it simply cemented the dominance of fundamentally conservative managerial elites—corporate bureaucrats who use the pretext of short-term, competitive, bottom-line thinking to squelch anything likely to have revolutionary implications of any kind.

It is the premise of this book that we live in a deeply bureau­cratic society. If we do not notice it, it is largely because bureau­cratic practices and requirements have become so all-pervasive that we can barely see them—or worse, cannot imagine doing things any other way.

So: Police are bureaucrats with weapons. If you think about it, this is a really ingenious trick. Because when most of think about police, we do not think of them as enforcing regulation. We think of them as fighting crime, and when we think of "crime," the kind of crime we have in our minds in violent crime. Even though, in fact, what police mostly do is exactly the opposite: they bring the threat of force to bear on situations that would otherwise have nothing to do with it.

A slightly different version of the argument--this is really the core of Max Weber's reflections on the subject--is that a bureaucracy, once created, will immediately move to make itself indispensable to anyone trying to wield power, no matter what they wish to do with it. The chief way to do this is always by attempting to monopolize access to certain key types of information.

All rich countries now employ legions of functionaries whose primary function is to make poor people feel bad about themselves.

The result often leaves those forced to deal with bureaucratic administration with the impression that they are dealing with people who have for some arbitrary reason decided to put on a set of glasses that only allows them to see only 2 percent of what's in front of them.