State law specifically prohibits possession of stun guns and related weapons, ... This agreement will help ensure that the Internet is not used to facilitate illegal activity.

These bonuses, and the minimum 'save' rates accompanying them, had the effect of employees not honoring cancellations, or otherwise making cancellation unduly difficult for consumers, ... This agreement helps ensure that AOL will strive to keep its customers through quality service, not stealth retention programs.

This agreement should be a wake-up call to all those in the entertainment industry who think outrageousness is a clever marketing strategy,

This agreement sends a message that intrusive and deceptive practices will not be tolerated,

This agreement helps ensure that AOL will strive to keep its customers through quality service, not stealth retention programs,

The agreement we have today is the first of its kind, ... We think this is an agreement that can be a template for others to use.