The players know best what's needed. You can't flog them. There was a culture of defeat. The system didn't work for anyone. It had to change. Shaping the working week is one of the key parts of the job, often ignored or undervalued. A coach, you know, doesn't often bring about a massive improvement in things. But he can very easily make things a hell of a lot worse.

Ben's got a lot of qualities, but this is a very big match and we've got a lot of confidence that he's a big-time player. He's got a lot of experience from back home. The progress he has made since coming here last season has been pretty impressive, and he is probably the best defensive midfielder in the country, which will be really important this weekend.

Duncan needs games after being out injured for the best part of 18 months and it was great to see him distributing so well from stand off, ... There is no reason at all why Duncan cannot complete the rare feat of playing at all levels from club through pro-team to country in the space of this season.

They are very different types of player and it's a new toy for us to play with having real competition for places, ... It won't be until the Heineken Cup that you will get a real indication of what we think our best side is.