In linear times, an organization’s culture is its greatest asset. However, in exponential and disruptive times, some parts of that same culture can become large liabilities, creating persistent resistance to pressing change and renewal.

remember that the most talented employees don’t turn up just for a salary or to fulfill a routine need. They turn up bright-eyed because they have an idea in play

It has taken management sciences an incredibly long time to wake up to the fact that for knowledge workers, cognitive engagement is vastly more important than physical presence. And this makes connecting with the ideas hidden within our talent very important, because ideas do what tedious supervision cannot—they raise initiative

artificial intelligence is forcing human endeavor away from simple, algorithmic and repetitive tasks towards solving problems and incubating new ideas. It is the human mind, as opposed to the human body, which has been an underutilized resource for far too long

The industrial economy put a premium on the repetitive delivery of process-driven factory work. This is what delivered quality products, consistently. The knowledge economy is quite different in that it puts a premium on cognitive decision making, collaborative problem solving and creative thinking. This is what delivers innovation

Breakthrough innovation occurs when we bring down boundaries and encourage disciplines to learn from each other

The “quality revolution” in the latter half of the 20th century has taken us to a point where all products that reach asupermarket shelf work. The competitive differentiators of the future will be products which are the most innovative, even though they may not be the best

Innovative solutions to new challenges seldom come from familiar places