If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.

If you're competitor-focused, you have to wait until there is a competitor doing something. Being customer-focused allows you to be more pioneering.

I believe you have to be willing to be misunderstood if you're going to innovate.

It's not an experiment if you know it's going to work

People who are right most of the time are people who change their minds often

Life's too short to hang out with people who aren't resourceful.