If you have a reputation as a big, stiff bureaucracy, you're stuck.

Drucker said: 'If you weren't already in this business, would you enter it today? And if not, what are you going to do about it?' ... Simple, right? But incredibly powerful.

This shows you are never too old to get surprised.

I think the move by Mr. Greenspan was welcomed by everyone here.

I guarantee you it will not be anyone from the outside.

Set stretch goals. Don't ever settle for mediocrity. The key to stretch is to reach for more than you think is possible. Don't sell yourself short by thinking that you'll fail.

Culture drives great results.

Give me a highly successful unionized industry.

An overburdened, overstretched executive is the best executive, because he or she doesn't have the time to meddle, to deal in trivia, to bother people.