A woman with vision is unstoppable, a woman who is always increasing her skills multiplies. Along with passion this woman is undeniable.

[Team player vs team builder]Players focus on the wins and the loses.Builders focus on the team and future of the vision.Let's move our members from team player to team builder.

Competency is required,Proficiency is expected.Excellence is uncommon,Aim for that.

Our business should be beyond just innovating through products, it should be innovating in leadership too. Without our people, what we provide won't reach our customers effectively.

Your customers will always be human, always have an empathic approach in how you treat guests. You will profit more on relatability than just revenue.

Passion is very important. However, our people still need to pay bills in order to live what they are passionate about to an optimal level.

In leadership, language is everything. Be careful not to use UNDERPerform when a team member MISperforms. One mistake is not under-performance

I believe in our organisations, we can mix business with pleasure because as service extraordinaires it is always a pleasure to do business with our guests.

A leaders job is to ELEVATE the team, not delegate the team. Elevate your team to take initiative.