Your customers will always be people. Empathy and a smile is your revenue builder.

Passion is very important. However, our people still need to pay bills in order to live what they are passionate about to an optimal level.

In leadership, language is everything. Be careful not to use UNDERPerform when a team member MISperforms. One mistake is not under-performance

I believe in our organisations, we can mix business with pleasure because as service extraordinaires it is always a pleasure to do business with our guests.

Discipline is a way of self care.

Future proof your organisation by prioritizing service excellence and leadership innovation.

Diversity is inevitable, Inclusion is intentional.

It's time to get rid of the micromanagement style. Develop microencouragement. It's our role to innovate in how we lead the people our organisation.

A leaders job is to ELEVATE the team, not delegate the team. Elevate your team to take initiative.