I'm impatient. Typically people think they know all about change and don't need help. Their approach tends to be more management-oriented than leadership-oriented. It's very frustrating.

Leadership is different from management, but not for the reasons most people think.

People change what they do less because they are given an analysis that shifts their thinking than because they are shown a truth that influences their feelings.

Anyone in a large organization who thinks major change is impossible should probably get out.