A complaint is a unique opportunity to strengthen the relationship with the client.

Why fear feedback? Why stigmatize failure in the workplace when it’s bringing you closer to achieving your organizational goals.

Paranoia is acceptable in the new friendship paradigm. Worrying that your best employees or customers might leave is ok, as long as you put in place an active strategy to offset any possibility of that scenario.

What excites the media is that someone has a great idea or vision and makes millions as a result. The reality is that rarely happens. It is competency that unlocks a person’s potential."Tim Clark excerpt from DO! the pursuit of xceptional execution

Entrepreneurship is about freedom, financial freedom but it also about what you leave behind." Guibert Englebienne, Co-founder of Globant