I think it is quite dangerous for an organisation to think they can predict where they are going to need leadership. It needs to be something that people are willing to assume if it feels relevant, given the context of any situation

For example, I was discussing the use of email and how impersonal it can be, how people will now email someone across the room rather than go and talk to them. But I don't think this is laziness, I think it is a conscious decision people are making to save time.

Without aggression, it becomes possible to think well, to be curious about differences, and to enjoy each other's company.

I think a major act of leadership right now, call it a radical act, is to create the places and processes so people can actually learn together, using our experiences

we don't have to agree with each other in order to think well together. There is no need for us to be joined at the head. We are joined by our human hearts.