People who work in an environment where doing their best is recognized have a better chance of feeling good about their work.

When you’re busy, avoid taking the quickest action. Instead make the extra effort to truly serve the customer.

Do an evening review at the end of the day to reflect on what went well, and what you'd do differently next time.

Moods can be contagious. Don't catch or spread a bad mood.

Notice the difference between being in control and needing control.

Optimists move through life with a happy exterior. What happens on the inside shows up on the outside.

When you give appreciation IN ORDER TO get something– it's manipulation and people can sense it. Appreciate genuinely.