The only way to be productive is to realize we don't HAVE TO be productive. Our goal is to PLEASE God, not APPEASE God.

The knowledge worker cannot be supervised closely or in detail. He must direct himself toward performance and contribution

It is not loving to impose our own grid onto others. We need to understand their situation and their needs accurately, and this comes from listening to them, not coming in with our own assumptions.

Shoddy work is not just shoddy work. It's a failure of love.

We are to be generous not just in the results of our work, but also IN our work.