The price of inaction is far greater than the cost of a mistake

Look at growth, look at how much time people spend on the Net and look at the variety of things that they are doing. It's all really good, so I am actually encouraged by the fundamentals that underlie usage growth on the Net..

We are extremely pleased with the strength of our business and with the tremendous momentum we have going into the new year,

Our fourth-quarter results capped off an outstanding year. We have excellent momentum going into 2002 and feel confident with our long-term strategy, ongoing execution and the inherent strength of our business mode.

By combining the two leading e-commerce franchises we will create an extraordinarily powerful environment for business on the internet.

The fact that used cars is our largest category is a good example. We would not have sat in a conference room and said, "Hey, how about used cars?" So what can be learned that is extensible to other companies is to ask what are your customers doing with your products that maybe you didn't anticipate that they would do? How do you think of your customers as your research and development lab, as opposed to having an R&D lab at headquarters?