It is through the strength of what is genuine that meaningful connections build into relationships.

When you project your authentic self, people will respond to and connect with it.

Our perceptions of others are our realities about them. This is the law of perception.

It is far easier to make a good first impression than to change a bad one.

Listening is a skill that takes constant vigilance.

Energy is contagious. What we give off is what we give back.

Effective listening is the single most powerful thing you can do to build and maintain a climate of trust and collaboration. Strong listening skills are the foundation for all solid relationships.

People like people who are like them.

This is the foundation of the law of listening: You have to listen to understand.