To think critically, it is first maturing and distancing a bit from self, no matter what level one lives on Maslow’s hierarchy of needs.

It takes critical thinking to frame the right problem and empathetic thinking to address the correct need.

Perhaps the difficulty in measuring Change Management is that the very thing we are measuring is changing.

The companies that are working to bridge the insight gap will be the most successful business going forward.

The knowledge you select becomes “part’ of you, and shapes the lenses you perceive the world.

We still live in the era in which information is rich and insight is poor.

To make change sustain, the important thing is “end-to-end” performance.

Change capability is one of the strategic capabilities which underpin successful execution and move the organization from efficiency to agility.

Change is just the vehicle to elevate you toward the ultimate destinations.