Each [co-worker] works his or her way, not your way. And each is entitled to work in his or her way. What matters is whether they perform and what their values are. As far as how they perform--each is likely to do it differently. The first secret to effectiveness is to understand the people you work with and depend on so that you can make use of their strengths, their ways of working, and their values. Working relationships are as much based on the people as they are on the work.

People are effective because they say no.

The worker's effectiveness is determined largely by the way he is being managed.

The race for Quality has no finish line - so technically, it's more like a death march. Efficiency is doing things right; effectiveness is doing the right things.

What is the major problem? It is fundamentally the confusion between effectiveness and efficiency that stands between doing the right things and doing things right. There is surely nothing quite so useless as doing with great efficiency what should not be done at all.