Thinking incomplete knowledge of the industry presents a fuller picture.

Establishing a business without any experience and industry knowledge is like playing basketball as a novice with Michael Jordan.

One thing I believe in is that knowledge increases when you share.

Your customers are always changing and so are their values, perceptions, and needs. Having up-to-date knowledge about them will help you in satisfying their needs as well as delighting them.

Good customer care representatives will possess good knowledge to answer any questions without beating around the bush and delaying the issue for a few more days until they find somebody else to look into it.