The best of the best understand that people do business with people they like. People do business with people they trust, and people do business with those who make them feel special.

Too many people start their day like a five-alarm fire. Instead, I teach people to start their day a little earlier than they usually do, and urge them to take the time to prepare, to practise, so when you get to work, it's show time and you're at your best.

If you really want to be world class - to be the best you can be - it comes down to preparation and practice.

I'm an evangelist for the idea of being ultrafit if you want to be the best of breed. Getting into world-class physical condition is one of the smartest moves you can make.