Sometimes the anger directed at another is actually anger toward the self.

Our emotions stem from our thoughts, redirect your thoughts to redirect your emotions.

Identifying body language changes connected with the conversation in hand gives us insights into their thoughts and emotions.

Be you, be true to your word, don't sell yourself short and don't waste your life worrying.

Everyone feels depressed, angry or frustrated at times; it’s a crossroads not a dead end.

Negative emotional states are a breeding ground for mistakes.

When you walk around feeling quietly upset, frustrated, angry or some other negative emotion, people around you will detect it to some degree or another, even if only subconsciously.

Correctly identifying a negative emotion takes the brain out of fight-or-flight mode and into problem-solving mode, out of tension, anger and confusion and into ease, calm and clarity.

When people seem angry, sometimes they are simply upset and hurting. Asking the right questions helps them to work through it.