The first step out of the gate has to be knowing where you want to end up. What do you really want from your company?

Instead of waiting for a leader you can believe in, try this: Become a leader you can believe in.

You can’t sell it outside if you can’t sell it inside.

When you’re a manager, you work for your company. When you’re a leader, your company works for you.

What first separates a leader from a normal human being? A leader knows who they are as a human being.

The first step to solving any problem is to accept one’s own accountability for creating it.

When rewards come from an external source instead of an internal source, they’re unreliable, which means they’re dangerous if you grow to depend on them.

Being relevant to your customers only when you’re trying to sell something means choosing to be irrelevant to them for the rest of the time.

Human behavior is only unpredictable and dangerous if you don’t start from humanity in the first place.