You can buy a person's hands but you can't buy his heart. His heart is where his enthusiasm, his loyalty is.

We may be very busy, we may be very 'efficient', but we will also be truly 'effective' only when we begin with the end in mind.

If we keep doing what we're doing, we're going to keep getting what we're getting.

Most people define greatness through wealth and popularity and position in the corner office. But what I call everyday greatness comes from character and contribution.

Personal leadership is the process of keeping your vision and values before you and aligning your life to be congruent with them.

Always treat your employees exactly as you want them to treat your best customers.

A cardinal principle of Total Quality escapes too many managers: you cannot continuously improve interdependent systems and processes until you progressively perfect interdependent, interpersonal relationships.

Management works in the system; leadership works on the system.

We need to have business leaders who live by deep, strong principles.