You will never be able to truly step inside another person, to see the world as he sees it, until you develop the pure desire, the strength of personal character, and the positive Emotional Bank Account, as well as the empathetic listening skills to do it.

An empowered organization is one in which individuals have the knowledge, skill, desire, and opportunity to personally succeed in a way that leads to collective organizational success.

We're constantly making choices about the way we spend our time. The issue is not between the good and the bad, but between the good and the best. So often, the enemy of the best is the good.

Unless people feel that they are accepted and that they have a right to express their feelings without fear of embarrassment or ridicule, all they will do is react and rebel and struggle for their identity.

The key to the 99 is the one. Or, put another way, the key to the group is the one individual. Think about the one, talk to the one, regard the one, serve the one. If you are sincere and constant, you will discover that gradually your influence with the many will be magnified.

Nothing tastes as good as thin feels.

Always surround yourself with people who are even more talented and competent than you.