People want hosted CRM, ... We will respond to and address that need. We expect to give Salesforce.com a very effective run for its money by having on-premise and hosted solutions over time.

By bringing together the software experience and the service experience, we will better address the changing needs of our customers' digital lifestyles and the new world of work.

Under Ray's technical leadership and weaving together both software and software-based services, I see incredible opportunity to better address the changing needs of our customers' digital lifestyles and the new world of work.

It is not designed to address a short-term issue, it's designed for the long run,