Details matter, it's worth waiting to get it right.

A lot of people in our industry haven't had very diverse experiences. So they don't have enough dots to connect, and they end up with very linear solutions without a broad perspective on the problem. The broader one's understanding of the human experience, the better design we will have.

Our job is to read things that are not yet on the page.

That's my job - to make sure everything is great.

Companies must have a noble cause, and it's the leaders job to transform that noble cause into such an inspiring vision, that it will attract the most talented people in the world to want to join it.

My job is to make the whole executive team good enough to be successors, so that's what I try to do.

It isn't the consumers' job to know what they want.

I'd like the people teaching my kids to be good enough that they could get a job at the company I work for, making a hundred thousand dollars a year. Why should they work at a school for thirty-five to forty thousand dollars if they could get a job here at a hundred thousand dollars a year?

It's not the consumers' job to figure out what they want