Emotional life can be influenced, but it cannot be commanded.

Our society’s love affair with mechanical devices that respond at a button-touch ill prepares us to deal with the unruly organic mind that dwells within. Anything that does not comply must be broken or poorly designed, people now suppose, including their hearts.

The mind-body clash has disguised the truth that psychotherapy is physiology. When a person starts therapy, he isn't beginning a pale conversation; he is stepping into a somatic state of relatedness. (168)

The purpose behind discerning the nature of love is not to satisfy ivory tower discussions or to produce fodder for academic delectation. Instead, as our work makes all too clear, the world is full of live men and women who encounter difficulty in loving or being loved, and whose happiness depends critically upon resolving that situation with the utmost expediency.

The dogged implicitness of emotional knowledge, its relentless unreasoning force, prevents logic from granting salvation just as it precludes self-help books from helping. The sheer volume and variety of helf-help paraphernalia testify at once to the vastness of the appetite they address and their inability to satisfy it.