The way we measure productivity is flawed. People checking their BlackBerry over dinner is not the measure of productivity.

I always point people to the article '1,000 True Fans' by Kevin Kelly. If you choose your thousand ideal customers or readers properly and find the single author blog that targets that audience, you never have to do any more marketing. You're done. That is a lesson that very few product developers and marketers have learned, and it's unfortunate.

Everything that works in sales has been done already. Just keep track of the crap that you buy, or the awesome stuff that you buy, and decide what was the trigger, and then just sell to people like you. It's really that easy - and that's what I do.

I encourage active skepticism - when people are being skeptical because they're trying to identify the best course of action. They're trying to identify the next step for themselves or other people.

I take notes like some people take drugs...