If a window of opportunity appears, don't pull down the shade.

Life is pretty simple: You do some stuff. Most fails. Some works. You do more of what works. If it works big, others quickly copy it. Then you do something else. The trick is the doing something else.

Excellent firms don't believe in excellence - only in constant improvement and constant change.

Leaders understand the ultimate power of relationships.

The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.

All business success rests on something labeled a sale, which at least momentarily weds company and customer.

Power lies in the details, and the tenacious pursuit of such hidden levers can pay off enormously. While you don't want to get a reputation as a prissy worrywart, worrying about the details in private is important. You may think you are the world's greatest speaker, but if the auditorium's sound system is singing static - well, forget it.