In hospital, people should be able to have time to themselves.

I don't think I am that tough, actually. Well, tough in the sense that I don't take any rubbish, and that doesn't make me very popular, frankly. I mean, because some people say something to me, and I just tell them off. I mean, why should I put up with it?

I'm a pushover. I make allowances for people if I like them.

People in power, they're so used to people kind of playing up to them.