The only thing that matters is everything.

Reputation takes decades to make. And can be lost in one tweet. Think about that before you press the send button.

A brand is a story. And you have to tell it well. The good news in this connected world great stories travel fast. And, these days, they travel for free. So there has never been a better time or a cheaper time to start something.

Average dies quicker than ever before. Digital doesn't mess around. It's binary.

teams build a business. Culture builds the team.

Teams gather around change.

Life is complicated. Sport is simple.

Find a bigger enemy than just a rival brand. It can be bad design. It can be time. It can be pollution. It can be ugliness. It can be bad service. It can be landfill. It can be complexity. But pick your enemy well. It will drive you forward.

The most important brands in the world make you feel something. They do that because they have something they want to change. And as customers, we want to be part of that change. These companies have a reason to exist over and above just to make a profit: They have a purpose. Yes, we admire the product they make. But the thing we love the most about them is the change they are making.