47 Quotes About Customer-experience

Technology is unavoidable and it’s not about what they feel, it’s about what their customers want.

CRM doesn't have to be awful. Just plan how all the relevant parts will play together to achieve concrete business objectives before you start the implementation - and let your people know about it.

If you don't appreciate your customers, someone else will.

500 TB of data are created on an average chemical plant. Imagine what would happen, if you’d combine these data with process and experience data.

The best way for marketing to “know the customer” now is to truly function as a knowledge center, iterating through efforts to connect with customers, optimizing for insight, seeking to create more meaningful relationships with customers by getting clearer and clearer about what different people value for different reasons.

Focus on maintaining relationship with your customers, revenue will look after itself. Not the other way around.

Our customers are not our competitors. We compete for them, not with them.

Don't think you will always be safe from trials and errors, it will come. Instead, treat your customers well enough that they'll stand behind you in your times of troubles.

If the result doesn't meet your business standard, lowering the standard might not me the solution.