644 Quotes About Customer-service

Open-ended questions open doors for new discoveries and opportunities. They encourage others to speak their truths, share their experiences, and express their ideas.

When you sincerely want to connect on deeper levels and encourage other people to talk about themselves, use open-ended questions to stimulate your conversation and get the ball rolling.

I’ve Got to Trust You to Like YouPeople want to do business with people whom they like and trust. If anything in a business presentation raises concerns or doubt about your trustworthiness, everything shuts down. And then there's little hope of moving forward in a positive way—you’re done.

What are those behaviors that make us take pause to think twice about a person’s trustworthiness? Guarded body language, lack of eye contact, nervous fidgeting, interrupting, speaking ill of others, lying, arrogance, and gossip to name a few.

Rapport allows you to create a friendly compatibility and easy companionship which feels comfortable and enjoyable.

When a leader nurtures an environment of trust, respect, and honesty—business soars, creativity and problem-solving are inspired, and collaboration enables people get more done in less time.

Years ago, my mentor, Mary Seals and I shared a mutual acquaintance who was successful in sales, but had a questionable reputation. I told her, “I really like him, but I can’t trust him as far as I can throw him.” Mary bluntly replied, “Susan, if I can’t trust someone, I don’t like or respect them.Her comment caused me to reconsider always giving people the benefit of a doubt and to instead be wary when someone demonstrates a lack of integrity.

Going with Your GutYour natural instincts are a great barometer for a person’s trustworthiness. Listen to your gut when something feels amiss. When your natural “Spidey-Sense” kicks in, it may alerting you to red flags you would not see on the surface otherwise.

People consider trust differently. Some approach a new relationship with a degree of skepticism and want the other person to earn their trust before it is freely given. Their reluctance is often influenced by a previous experience when they were hurt, betrayed, or let down by others.