644 Quotes About Customer-service

While active listening is crucial for optimal communication, we are faced with a dilemma which can perplex even the sincerest and engaged of individuals.

To make matters even more complicated, research has shown that we remember only 25-50 percent of what we hear. This inclination not only compromises our connection with another person, but we can fail to retain vital information. All this evidence demonstrates that it is imperative that we intentionally pay closer attention and strive to become an in-depth listener.

The Physical Language of ListeningActive listening is a physical process which transcends simply hearing. Your body language speaks on your behalf as to whether you are fully present and engaged . . . • Make eye contact.• Nod your head; confirm.• Use your eyebrows and expressions of emotions to show that you're paying attention. • Lean forward.• Listen patiently to demonstrate respect and sensitivity.• Open your physical presence to encourage them to continue.

Active listening is not only a matter of making yourself available to hear someone talk, but it is showing the sender, physically, that you are receiving and understanding their message on all levels.

Listening actively confirms for people that you are positively receiving and thoroughly understanding the message they are conveying.

By your practice of active listening, everyone involved benefits because you . . .• are more engaged and engaging;• demonstrate that you are interested in others and what they have to say;• make others feel important, respected, understood, and appreciated; • improve your memory and retention;• affirm to others that you are an authentic, caring, and compassionate person;make a great first and last impression

If the skill of participatory listening came effortlessly and easy for everyone, there would not be so many misunderstandings, communication breakdowns, irritations, and frustrations.

Active listening is key to all healthy and effective communication, however, it doesn't necessarily come easily.

When you become an actively engaged listener, you will develop the mindful awareness that active listening involves multiple layers and distinct levels.