386 Quotes About Customer


  • Author Michael Lewis
  • Quote

    Who do you work for? That question haunted salesmen. Whenever a trader screwed a customer and the salesman became upset, the trader would ask the salesman, “Who do you work for anyway?” The message was clear: You work for Salomon Brothers. You work for me. I pay your bonus at the end of the year. So just shut up, you geek.

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  • Author Dean Atkins
  • Quote

    There's really no secret menu. Our motto is to give the customer what they want. If they want extra tomato, more sauce, pickles, whatever - we'll do it.

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  • Author Jacob Arabo
  • Quote

    Your wife will be very happy, ... If she's not, send her back. One thing about our company, customer satisfaction is guaranteed.

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  • Author Jay Allen
  • Quote

    Intentionally, we over-react to customers. That's why we've been so successful. If a customer tells us something, we not only react to it, but over-react to it. In this case, over-reacting was wrong.

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  • Author Michael Armstrong
  • Quote

    During the quarter, we maintained our focus on managing costs, increasing revenue in our growth businesses, and improving customer satisfaction,

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  • Author Richard Aboulafia
  • Quote

    It's more about service, information and customer relations than metal- bending. It's also a fragmented market, ripe for consolidation.

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