386 Quotes About Customer

It's getting to be pretty competitive. I do like to think of it as a business, in that we have a product, and we are really proud of the quality of our product. Customer service is a really big thing to us.

The most important thing is good customer experience.

It's always a good story when you can increase customer satisfaction ratings while you are also increasing business; it means you have the organization focused and executing on what matters.

We will work through the visuals, even laying out a wall design on the floor so the customer can see what it will look like.

We have to be flexible and responsive. We own and manage inventory at customer sites at 175 locations around the world. The customer only takes ownership when it pulls the item to its manufacturing line.

There's a reason why people go to stores. It's for good old-fashioned customer service that involves human interaction. We seem to be getting away from that somehow.

People can find someone to do it cheaper, but not if they want it done right. We have a 97 percent customer satisfaction rate nationwide, which is unbelievable for the world of contracting.

We saw the same trends in lowered satisfaction and key behaviors tied to loyalty last year. However, last year's drops were far more significant. This year, online retailers did a better job managing customer expectations as the holiday shopping deadlines approached. In return, retailers will be rewarded with higher loyalty long after the holiday season comes to a close.

How big the segment will be, that's going to depend on what happens with fuel prices and customer preferences.