[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"$flpRybOyMiyDAuOucnUAchHFwS-eNaF7IGd-e5VwFYVg":3,"$fX-CB7nakah7Q0xMVVdH1hUZyepWf48Cvarc2Y5Pzfp8":12},{"author":4,"tags":11},{"author_id":5,"author_name":6,"author_name_first_letter":7,"article_count":8,"bio":9,"short_bio":9,"slug":10,"image_url":9},92596,"Robert E. Hamm Jr.","R",1,null,"robert-e-hamm-jr",[],{"quotes":13,"pagination":38},[14],{"id":15,"quote_text":16,"author_id":5,"source_id":17,"has_image":18,"author":19,"source":20,"quote_tag":21,"commentary":37},694808,"A value-added step in a process is defined by three characteristics. First, the step must be something that the customer is willing to pay for. Second, the step must directly change the form, fit, or function of something to produce a product or service. The final characteristic of a value-added step is that it is so important that it must be done right every time to successfully produce the intended product or service.",2,false,{"id":5,"author_name":6,"slug":10,"author_name_first_letter":7,"article_count":8,"image_url":9},{},[22,27,32],{"id":23,"tag":24},3449391,{"id":25,"tag_name":26},92,"leadership",{"id":28,"tag":29},3449390,{"id":30,"tag_name":31},10997,"continuous-improvement",{"id":33,"tag":34},3449389,{"id":35,"tag_name":36},20306,"agile","**The Backstory**\nThis quote is attributed to Joseph Juran, a Romanian-American engineer and management consultant who developed the concept of \"quality control\" in the mid-20th century. During World War II, Juran worked with the US Navy to improve manufacturing efficiency and quality, laying the groundwork for his later work on quality control principles.\n\n**The Hidden Insight**\nWhile at first glance, this quote may seem like a straightforward definition of value-added steps, it actually reveals a paradoxical relationship between customer expectations and quality standards. The emphasis on \"doing it right every time\" implies that even when customers are willing to pay for a service or product, they also expect perfection, which can be an unachievable goal.\n\n**How to Use This**\nIn today's fast-paced business environment, professionals should focus on identifying the essential steps in their process and prioritize quality over mere efficiency. By recognizing the tension between customer expectations and the inevitability of mistakes, individuals can develop strategies for mitigating errors and delivering high-quality products or services even when perfection is not possible.",{"currentPage":8,"totalPages":8,"totalItems":8,"itemsPerPage":39},10]