[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"$fHnHO_sQZk4uj4pJlrx-H9SpS-jFDNmYad6u5zswSQac":3,"$foiQzJEE54oKDa6pRko1dwvwi0ol5vEcWZVA32TzTtn8":12},{"author":4,"tags":11},{"author_id":5,"author_name":6,"author_name_first_letter":7,"article_count":8,"bio":9,"short_bio":9,"slug":10,"image_url":9},196595,"Robert Wollan","R",2,null,"robert-wollan",[],{"quotes":13,"pagination":38},[14,27],{"id":15,"quote_text":16,"author_id":5,"source_id":17,"has_image":18,"author":19,"source":20,"quote_tag":21,"commentary":9},2764638,"Handling the increasing number and complexity of the customer intentions is now beyond a simple set of transactions in most industries, so customers have to be carefully led to the right place.",4,false,{"id":5,"author_name":6,"slug":10,"author_name_first_letter":7,"article_count":8,"image_url":9},{},[22],{"id":23,"tag":24},5740417,{"id":25,"tag_name":26},3916,"beyond",{"id":28,"quote_text":29,"author_id":5,"source_id":17,"has_image":18,"author":30,"source":31,"quote_tag":32,"commentary":9},2764630,"So in other words, when they finally do get to someone, will the agent be able to solve their problems without having to transfer them to someone else?",{"id":5,"author_name":6,"slug":10,"author_name_first_letter":7,"article_count":8,"image_url":9},{},[33],{"id":34,"tag":35},5740401,{"id":36,"tag_name":37},67541,"agent",{"currentPage":39,"totalPages":39,"totalItems":8,"itemsPerPage":40},1,10]