In the face of the Federated/May merger and the 1,000-store chain it creates, Nordstrom has gone increasingly the other way -- more towards the personal shopping and the customization of the experience. It is very astute -- they have recognized that bigger isn't better, and are instead giving customers control over how they access the merchandise.
-Patricia Johnson
Select a background
More quotes by Patricia Johnson
Popular Authors
A curated listing of popular authors.