If there's a problem with gift certificates, most consumers aren't aware of it. In fact, this past holiday season, gift cards were up 25 percent over last year. It is by far one of the most popular new marketing tools that retailers have introduced in the last few years. We would love to work with Rep. Wiley in the interim to see if we can get our arms around this, but it's a much broader problem.
-Jim Olsen
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