It all came home to roost. While revenues were in line, costs were out of control. Too much staff needed to integrate the new and existing centers. There was also the sense it has been marketing products too aggressively. In its enthusiasm to sell new products and drive up the average spend per customers; it may have driven people away.
-Trace Urdan
Select a background
More quotes by Trace Urdan
Popular Authors
A curated listing of popular authors.