In an interview, the nurse manager explains that a ‘certain level of error will occur’ so a ‘nonpunitive environment’ is essential to deal with this error productively,” Edmondson wrote. “There is an unspoken rule here to help each other and check each other,” a nurse told Edmondson’s assistant. “People feel more willing to admit to errors here, because the nurse manager goes to bat for you.
-Charles Duhigg
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