Think of the times that others remembered your name and used it kindly. How did it make you feel? When you use someone’s name it makes him or her feel recognized, appreciated, and special.

-Susan C. Young

#change-agent #communication-skills #customer-service #employee-engagement #first-impressions #motivational-leadership-speaker #motivational-speaker-susan-young #professional-development #relationship
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Susan C. Young

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