A Sign of Respect. As our world grows more casual, we observe a tendency for everyone to use first names rather than surnames. “It is a pleasure meeting you, Mrs. Young,” has a completely different connotation than “Nice to meet you, Susan.

-Susan C. Young

#change-agent #communication-skills #customer-service #employee-engagement #first-impressions #motivational-leadership-speaker #motivational-speaker-susan-young #professional-development #relationship
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Susan C. Young

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