It is generally believed that nearly 40 percent of your first impression will be set from the tone of your voice. Your vocal thermometer can be more impactful than the actual words you use.

-Susan C. Young

#change-agent #communication-skills #customer-service #employee-engagement #motivational-leadership-speaker #motivational-speaker-susan-young #positive-first-impression #relationship #susanspeaks-com
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Susan C. Young

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