To Move from Woe to Wow with an Unhappy Customer. . . Thank the Customer!• Thank them for bringing his or her concerns to your attention. • Treat them with respect and empathy.• Avoid further inconvenience to them.

-Susan C. Young

#communication-skills #customer-service #motivational-speaker-susan-young #positive-first-impression #positivity #relationship #selling-success #service-beyond-self #susanspeaks-com
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Susan C. Young

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