In the West "yes" is "yes" and "no" is "no." But when Arabs hear the word "no" from an American they often take it as an insult. That is because Arabs don't say the word "no" directly. Very often they say "in Shaalah" when they mean "no." In dealing with Westerners, an Arab may say "yes' when they really don't mean it, and that gets them in a lot of trouble with Westerners.
-Nonie Darwish
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