1)"A good rule for discussion is to use hard facts and a soft voice." 2),We don't criticize. Criticism is an enemy. You've got to make loving, positive suggestions.3),Shyness is I-ness. Shyness is really wondering if you have other people's approval.4)the more thoughtful you are of others, the more thoughtful they will be of you. The more you respect them, the more you will win their respect.
-Dorothy Sarnoff
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