6 Quotes by Al Lenza

We'd like to get to a point where the kiosks could actually negotiate the compensation a passenger will get and rebook the flight.

At Thanksgiving, there were no lines anywhere. All these nightmarish predictions of crowds just don't materialize anymore.

Customers at nwa.com now have even more options when planning their next vacation. In addition to their air travel needs, Northwest customers can take advantage of competitive pricing for cruises, on- and off-line booking capabilities and 24-7 customer service from our cruise experts.

At lot of customers now feel comfortable issuing their own boarding passes at home. It buys them a few extra minutes when they get to the airport.

Clearly there are cost savings. But our primary objective is to give customers what they want.

But if you're talking about sending a private price that undercuts the published fare by, say, $10, I don't think there's much of an appetite for that yet. Our published fares are already fairly competitive and priced right.